Frequently Asked Questions

Minimum order is 1 bag (25 kg) for Nova Poshta delivery. For company transport — from 5 bags. For pallet deliveries — from 1 pallet (40 bags = 1 ton).

You can order through our website soltis.com.ua, by phone +380 99 339 33 99, or via Telegram/WhatsApp/Viber. Our manager will confirm the order within 1 business day.

Yes, we work with legal entities and individual entrepreneurs. We provide a full document package: invoice, delivery note, quality certificates.

Yes, we issue invoices for legal entities. Send your company details to our manager, and the invoice will be ready within 1 hour.

Yes, for regular customers we organize scheduled deliveries — weekly, monthly, or quarterly. This allows fixed pricing and guaranteed stock availability.

Three methods: 1) Nova Poshta — across all Ukraine; 2) Company transport — Kyiv and surrounding area up to 20 km; 3) Self-pickup from our Kyiv warehouse (Novokostiantynivska 2a, Mon-Fri 09:00-16:00).

Nova Poshta — 1-3 business days. Company transport in Kyiv — usually next business day. Self-pickup — same day (if ordered before 14:00).

Nova Poshta — at carrier rates, calculated automatically during checkout. Company transport — free from 5 bags within Kyiv and 20 km. Self-pickup — free.

Company transport delivery is free for orders of 5+ bags (125 kg) within Kyiv and Kyiv region (up to 20 km from the city).

Our warehouse is at: Kyiv, Novokostiantynivska 2a (Pochaina railway station territory, grey gates entrance). Hours: Mon-Fri 09:00-16:00. GPS: 50.477582, 30.496368.

We accept: 1) Bank transfer (for legal entities); 2) Online card payment via Monobank; 3) Cash on delivery (Nova Poshta COD). Deferred payment available for regular customers.

Yes, for regular customers with 3+ months of order history, we offer deferred payment up to 14 calendar days. Terms are discussed individually.

Yes, cash on delivery is available via Nova Poshta. Cash payment is available for self-pickup. For company transport — by arrangement.

Yes, returns are possible within 14 days if the original packaging is intact. Return shipping is at the buyer's expense. For damaged goods — exchange or return at our expense.

We offer 4 categories: 1) Tablet salt — for water treatment; 2) Food salt — rock, sea, iodized, extra; 3) Granulated salt — for industrial systems; 4) Industrial/technical salt. 19 products from European manufacturers.

Tablet salt is pressed into tablets (10-25g), dissolves gradually — ideal for household softeners. Granulated salt (2-6mm crystals) dissolves faster — suited for industrial systems with high regeneration volumes.

Food salt has 97-99.9% NaCl purity and is certified for consumption. Technical salt is 90-98.5% NaCl with more impurities, not for consumption, and 30-50% cheaper.

Yes, all products have certificates of conformity. Manufacturers are certified to FSSC 22000, ISO 9001, OHSAS 18001. Certificates are available on our website and provided with each shipment upon request.

Tablet and food salt — 24 months. Iodized — 9 months. Technical salt — unlimited. Store in dry, ventilated area with humidity under 75%.

Store salt on pallets (not on concrete floor), in a dry room with humidity under 75% and temperature +5-25°C. Don't stack more than 5 tiers for tablet salt. Don't mix food and technical salt.

Wholesale prices depend on order volume. Current price tiers are shown on each product page. Full price list is available on the Wholesale Prices page.

Yes, we offer individual terms: fixed prices, deferred payment, priority processing, free delivery. Contact our manager for personalized conditions.

Yes, you can order minimum quantity (from 1 bag) to test quality before a large order. Especially relevant for tablet salt — important to check compatibility with your system.

Standard is 25 kg bags. For large volumes, big-bags (1 ton) are available. Custom packaging is discussed for orders from 20 tons.

Currently we operate only within Ukraine. Delivery via Nova Poshta nationwide or company transport in Kyiv and surrounding area.